Refund Policy

7-day first-purchase guarantee

If this is your first Pro subscription and the tool is not what you expected, email us within 7 days of the charge and we will refund that payment in full.

No forms, no reason required. The refund goes back to the original card through Stripe.

Cancel anytime

You can cancel yourself at any time from the account page using the Stripe customer portal. There is no minimum term and no cancellation fee.

Cancellation stops the next renewal. You keep Pro access until the end of the billing period you already paid for, and we do not refund a period that has already started.

Renewals and duplicate charges

Subscriptions renew automatically and Stripe emails a reminder before a renewal as well as a receipt for each charge.

If a renewal took you by surprise, or you were charged twice in error, write to us and we will refund it in full.

How to request a refund

Email support@laogulife.com from the address on your account and tell us the date of the charge. We reply to confirm, normally within two business days.

Please contact us before raising a dispute with your bank. A chargeback adds fees and delay, and we would rather simply fix it.

Price adjustments are not our refunds

Money you get back at the membership counter is paid by the retailer, never by us. We never take a percentage of it, so a PriceTrace refund and a retailer price adjustment are two completely separate things.